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CUSTOMER RELATIONS

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CORPORATE OFFICE

HOURS OF OPERATION

Monday: 9:00AM - 5:30PM
Tuesday: 9:00AM - 5:30PM
Wednesday: 9:00AM - 5:30PM
Thursday: 9:00AM - 5:30PM
Friday: 9:00AM - 5:30PM
Saturday: CLOSED
Sunday: CLOSED
Distribution
Technical Support
International Shipment
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How may I process my Order?

  • All International orders should be pre-paid in full in US currency.
  • We do accept most major Credit Cards and PayPal through our website. Wire transfers, ACH, and checks for non-online sales. We do NOT accept cash payments.
  • The preferred payment method for non-online international orders is the wire transfer with all bank charges prepaid by the customer.
  • If wire transfer, ACH, or check is the payment method of your choice, to prevent having your order cancelled, make sure that the sender of the funds / account holder (individual or company) is the customer / end user identified in the order.
  • Viewlight LLC will send you the estimate and Invoice with the total amount due which will include the merchandise total, eventual shipping and handling charges, and payment instructions. Any incoming banking fees for wire transfers may be charged from the customer.
  • The identity of the customer / end user may be checked for trade restrictions in the U.S. Government lists. Viewlight LLC reserves the right to cancel international orders based on trade restrictions.

Can I add or remove items from an existing order?

Unfortunately, we cannot modify an order once it has been placed. We offer return policy if you’d like to return any unwanted products once they’ve been delivered, please contact customer service immediately.

Where can I ship my order?

Orders are shipped Monday through Friday, please contact your sell representative or customer service for exact information.

Shipment Processing Time

All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

What happens if my package is damage?

Viewlight LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.